English 
Returns and Quality Claims Policy
Last updated: October 22, 2026
V-LINKS Co., Ltd. supplies products mainly to business customers. Returns, replacements and quality claims are handled according to the terms agreed in each quotation or sales contract. Where no specific terms have been agreed, the general policy below applies.
1. Inspection on delivery. Please check the quantity, packaging and condition of the products as soon as you receive them. If anything is missing, damaged or different from your order, contact us promptly with your order number, the product name and lot number, and photos of the issue.
2. Quality claims. Every lot is recorded from raw-material intake to shipment, so we can trace the production date, raw materials, production line and inspection records. After receiving your claim, we will investigate the lot records and the returned samples, and report the results to you.
3. Replacement or credit. If a defect is confirmed to be caused by manufacturing or transport, we will provide replacement products, a credit note or another solution agreed with you. Shipping costs for confirmed defects are covered by V-LINKS.
4. Items that cannot be returned. Opened or used products, custom-made products such as OEM / private label items and customized Mobile Space units, and products that have been stored improperly cannot be returned unless they are defective.
5. Mobile Space units. Warranty and after-sales service for Mobile Space units are set out in the individual sales or construction contract.
6. Contact. For returns and quality claims, please use the form on our Contact and RFQ page. Our team will reply in Japanese, English or Vietnamese.
V-LINKS Co., Ltd.
〒251-0004 1-4-3 304 Fujigaoka, Fujisawa City, Kanagawa Prefecture, Japan
〒251-0004 神奈川県藤沢市藤が岡1-4-3 304
